Policies — (Refunds, Returns, Exchanges, Warranties)

Last Updated: 06/26/2024

If payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement.

The Studio Furniture offers a 5 day return or exchange period after delivery of merchandise. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. Unless otherwise noted, any item (“as-is”, accessory, rug, bedding and electrical items may be excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in “like new” condition in the sole opinion of the Solution Center (Customer Service) department of The Studio Furniture Company, L. L. C. Approved customer refund over $100 only paid by company check

The Studio Furniture requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. This is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. Merchandise prices on the customer’s order are subject to audit, and if any changes are required, the customer will be notified and an agreement reached prior to the order being placed with the factory.
WarrantiesThe Studio Furniture Company, L. L. C. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following:– Upholstered and Leather Furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather. – Bedroom, Dining Room, and Dinette Furniture: defects in materials or workmanship, excluding finishes. – Mattresses: Are covered per the manufacturer’s warranty for the mattress purchased. The Studio Furniture also offers the exclusive, Ninety-Nites program as outlined below.

The Studio Furniture Company, L. L. C. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following:– Upholstered and Leather Furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather. – Bedroom, Dining Room, and Dinette Furniture: defects in materials or workmanship, excluding finishes. – Mattresses: Are covered per the manufacturer’s warranty for the mattress purchased. The Studio Furniture also offers the exclusive, Ninety-Nites program as outlined below.

  • First Year Service with Customer Paid Delivery on Original Purchase– The Studio Furniture will cover Delivery round trip– · Delivery must be within 50 miles from Store– Labor is free within the first year– Parts are free within the first year
  • First Year Service for Customer with in store Pickup– Customer must drop off for repair– Delivery fee will be charged if service is requested (includes pickup/drop-off delivery fee)– Labor is free within the first year– Parts are free within the first year
  • After first year of items being purchased– $145 Service fee* (50 mile radius)– · Includes up to 2 hours Labor– · Covers in home repair and/or Delivery pickup and drop-off fee– · Parts are free if covered by manufacturer– The Studio Furniture will determine if item needs to be brought into store or if it can be repaired in home– If we attempt to repair in home and can’t, we will bring into The Studio Furniture at no additional charge to customer. – If repair takes more than 2 hours to repair, The Studio Furniture will notify customer upfront. Every additional hour will be charged at $72. 50 per hour. * Service fees subject to change.
  • PURCHASES – I acknowledge and accept the purchase of the merchandise at the prices listed. I understand that if payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. I acknowledge that unless otherwise noted, any item (“as-is”, accessory, rug, bedding and electrical items are excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. The Studio Furniture Company, Inc. will not accept returns after 5 days. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in “like new” condition in the sole opinion of the Customer Service department of The Studio Furniture Co. , Inc. Certain products may require the installation of anti-tip brackets or hardware. These may or may not be included with your product. This statement serves as notice to our customers of the importance and necessity of anti-tip brackets or hardware. The Studio Furniture Company, Inc. does not install anti-tip brackets or hardware; therefore installation of anti-tip brackets or hardware is the sole responsibility of the customer. Special Order Merchandise: I acknowledge that if this invoice includes items for special order. The Studio Furniture Co. requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. I understand that this is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. I understand that merchandise prices on this order are subject to audit, and if any changes are required, I will be notified and an agreement reached prior to the order being placed with the factory. Warranties – The Studio Furniture Company, Inc. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following:– Upholstered and leather furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather. – Bedroom, dining room, and dinette furniture: defects in materials or workmanship, excluding finishes– Mattresses: per the manufacturer’s warranty.
  • 90 NITES OF NITEY-NITES OR IT’S 90% FREE!™ – Buy any selected bedding set with any selected mattress protector and any bedding pillow from the The Studio Sleep Spa® and take up to 90 nights to be sure you selected the correct mattress and be guaranteed 1 re-selection of a mattress of equal or greater value. To take advantage of the “90-Nites” promise, you must:1. Sign and date the store copy of your ticket that contains the “90-Nites” promise. 2. Purchase the specially designed mattress protector and any qualified pillow for your new bedding set. 3. After a minimum of 21 days and within 90 days from date of delivery of your new mattress set, you may make 1 re-selection of another mattress only, (the foundation, including all MOOD Bases® will not be eligible for exchange or return) of equal or greater value. You will receive a 90% credit of the original mattress purchase price towards the price of your re-selection. You will not receive credit of any delivery charges. You will be responsible for the re-delivery charges on your new mattress selection. Should you select a mattress of a lower cost, there are no additional refunds or credits to your account. Your 90% credit may not be used towards the purchase of other store merchandise. 4. Bedding containing any stains, rips, burns or soilage of any type may not be returned. 5. No other claims or warranties, expressed or implied, shall alter the above agreement. “As Is”, discontinued, or special purchase merchandise and accessories have no additional warranties and cannot be returned. Neither The Studio Furniture Company, LLC nor Dr. Angela Shepardson represent or endorse any specific health related benefits arising from the purchase or use of any specific product, and neither is liable for any physical discomfort or impairment arising out of the purchase and use of any specific product. The opinions expressed or information provided by our staff chiropractors is not intended as a diagnosis, treatment, or provision of medical advice and is not a substitute for professional medical advice, diagnosis or treatment. Please consult a physician or other health care professional for your specific health care and/or medical needs or concerns. APPROVED CUSTOMER REFUND OVER $100 ONLY PAID BY COMPANY CHECK.
  • Use of this Site – These Terms of Use set forth the terms and conditions for your use of this web site (the “Site”). You should carefully review these Terms of Use before using the Site. Your use of the Site will signify your assent to be bound by these Terms of Use. If you do not agree to be legally bound by these Terms of Use, you should exit this Site immediately. We reserve the right to amend these Terms of Use at any time and will notify you of any such changes to these Terms of Use by posting the revised Terms of Use on the Site. Unless otherwise specified, such changes shall be effective upon posting. You have the obligation to review changes in these Terms of Use. Your continued use of the Site constitutes your agreement to be bound by any such changes to these Terms of Use.
  • Your Access to the Web Site – Access to and use of password protected and/or secure areas of the Web Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas may be subject to prosecution.
  • Information You Provide –  You are responsible for the accuracy, timeliness, and completeness of all information provided to us in connection with your use of the Site. We are not responsible for any claims relating to any inaccurate, untimely or incomplete information you provide to us. As set forth in the Privacy Policy, any submissions to public areas of the Site will not be confidential and we will not be responsible for the action of other users of the Site with respect to any information or materials you post in public areas.
  • Messaging Terms & Condition –  You agree to receive recurring automated promotional and personalized marketing text (e. g. , SMS and MMS) messages (e. g. cart reminders) from The Studio Furniture, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. The Studio Furniture does not sell or share data for marketing purposes. Msg & Data rates may apply. Message frequency will vary. The Studio Furniture reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. The Studio Furniture also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. The Studio Furniture, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U. S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that The Studio Furniture and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from The Studio Furniture through any other programs you have joined until you separately unsubscribe from those programs. Text the keyword HELP to our short code to return customer care contact information.
  • Privacy –  Your privacy is of great importance to us. All information gathered from you related to your use of the Site will be governed by our Privacy Policy.
  • Permitted Use – You may make a single copy of pages from the Site on your hard drive or in print for your own personal, non-commercial use. No other use of the information is authorized. In consideration of this authorization, you agree that any copy of these materials will retain all copyrights, trademarks, and other proprietary notices in the same form and manner as on the original.
  • Your Conduct – You agree to abide by the The Studio Furniture Code of Conduct at all times. Any conduct by you that violates the Code of Conduct in any way may result in the suspension or termination of your access to the Site, at our sole discretion, in addition to any other remedies set forth herein or otherwise applicable in law or equity. all copyrights, trademarks, and other proprietary notices in the same form and manner as on the original.
  • Monitoring of the Site – We have no obligation to monitor the Site. However, you acknowledge and agree that we have the right to monitor the Site electronically from time to time and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site properly, or to protect The Studio Furniture and/or other users of the Site.
  • Copyright Notice – All copyrighted and copyrightable materials on this Site, including, without limitation, the The Studio Furniture logo, design, text, graphics, pictures, sound files and other files (the “Materials”) and the selection and arrangement thereof are copyright © 2000 The Studio Furniture and/or its suppliers. ALL RIGHTS RESERVED. Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of The Studio Furniture or the respective copyright owner. Permission is granted to display, copy, distribute and download the Materials on this Site for personal, non-commercial, and informational use only; provided that, you may not without the permission of The Studio Furniture or the respective copyright owner, alter the Materials nor display the Materials without the copyright notice.
  • Notice of Trademark Rights, Copyright and Rights in Proprietary Materials – The service mark and logo are service marks of The Studio Furniture and any third party trademarks, service marks, logos and trade names appearing on the Site are the property of their respective owners. You acknowledge the rights of The Studio Furniture and the respective third parties in those marks and, further, that you have no right or authorization to copy or use any of those trademarks, service marks, logos, or trade names in any way except as expressly granted by these Terms of Use. In addition, the Site contains material protected by copyrights, patents, or other proprietary rights and laws, including, but not limited to, text, software, photos, videos, graphics, images music and sound (collectively referred to herein as the “Proprietary Material”) and such material is owned by The Studio Furniture, or licensors. Any use of such Proprietary Material other than as permitted herein is expressly prohibited without the prior permission of The Studio Furniture and/or the relevant right holder.
  • Notification of Claimed Copyright Infringement – In the event that you believe, in good faith, that any materials on the Site infringes your copyrights, notifications of claimed copyright infringement should be sent, in accordance with Title 17, United States Code, Section 512(c)(2) (a portion of the “Digital Millennium Copyright Act”) to The Studio Furniture’ designated agent.
  • Indemnification – By agreeing to these Terms of Use, you agree to indemnify, defend and hold harmless The Studio Furniture, its directors, officers, employees, agents, licensors, business partners, attorneys, independent contractors, providers, subsidiaries and affiliates (collectively “The Studio Furniture and Affiliates”) from and against any and all claim, loss, expense, or demand or liability, including attorneys’ fees and costs, incurred by The Studio Furniture and Affiliates in connection with any claim by a third party (including any intellectual property claim) arising out of (i) materials and content you submit, post to or transmit through the Site, or (ii) your use of the Site in violation of these Terms of Use or in violation of any applicable law. You further agree that you will cooperate as reasonably required in the defense of any such claims. The Studio Furniture and Affiliates reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any such claim or matter without the written consent of The Studio Furniture. You further agree to hold harmless The Studio Furniture and Affiliates from any claim arising from a third party’s use of information or materials of any kind that you post in a Public Area.
  • Disclaimer of Warranties – USER EXPRESSLY AGREES THAT THE USE OF THE SITE IS AT USER’S SOLE RISK. NEITHER The Studio Furniture NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY, TIMELINESS, SEQUENCE, COMPLETENESS OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED ON OR THROUGH THE SITE. THE SITE IS PROVIDES ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, THERE ARE NO WARRANTIES AS TO THE RESULTS OF YOUR USE OF THE INFORMATION. The Studio Furniture AND AFFILIATES DO NOT WARRANT THAT THE SITE IS FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL COMPONENTS. The Studio Furniture IS TAKING REASONABLE MEASURES TO ENSURE THAT INFORMATION PROVIDED BY YOU IS DISCLOSED ONLY TO THOSE SPECIFIED BY YOU. HOWEVER, The Studio Furniture CANNOT AND DOES NOT GUARANTEE THAT THE PERSONAL INFORMATION ENTERED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS. YOU AGREE NOT TO HOLD The Studio Furniture AND AFFILIATES LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY SUCH MISAPPROPRIATION, INTERCEPTION, DELETION, DESTRUCTION, OR USE OF INFORMATION PROVIDED THROUGH THE SITE. The Studio Furniture AND AFFILIATES ARE NOT AND SHALL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING FROM THE USE OR INABILITY TO USE THE SITE.
  • Limitation of Liability – IN NO EVENT WILL The Studio Furniture, ITS AFFILIATES, VENDORS, SUPPLIERS OR BUSINESS PARTNERS BE LIABLE FOR ANY GENERAL, SPECIAL, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL PUNITIVE OR ANY OTHER DAMAGES OF ANY KIND WHETHER IN AN ACTION UNDER THEORY OF CONTRACT, TORTIOUS CONDUCT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH The Studio Furniture IS TO STOP USING THE SITE. IF, FOR ANY REASON, THE FOREGOING LIMITATION IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE INVALID OR INAPPLICABLE UNDER THE CIRCUMSTANCES, YOU AGREE THAT The Studio Furniture’ AND AFFILIATES’ TOTAL LIABILITY FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION OF ANY KIND OR NATURE SHALL BE LIMITED TO $500.
  • Links To Third Party Sites – This Web Site may contain links to web sites controlled, owned, and operated by third parties. You acknowledge and agree that The Studio Furniture cannot control and has no responsibility for the accuracy or availability of information provided by linked sites and has no responsibility for your transactions based on or related to the advertisements and links. You further acknowledge that use of any websites controlled, owned or operated by third parties is governed by the terms and conditions of use for those websites, and not by these Terms of Use. Links to external websites (including external websites which are framed by The Studio Furniture) or inclusions of advertisements do not constitute an endorsement by The Studio Furniture of such sites or the content, products, advertising or other materials presented on such sites, but are for your convenience and you access them at your own risk.
  • The Studio Furniture Linking Policy – You may only link to the Site if you abide by our Linking Policy.
  • Termination – You acknowledge and agree that The Studio Furniture may suspend or terminate your access or use of the Site without prior notice if you engage in conduct that The Studio Furniture, in its sole discretion, believes violates any term or provision of these Terms of Use, otherwise violates the rights of The Studio Furniture or third parties, or is otherwise inappropriate for continued access and use of the Site. You further acknowledge and agree that The Studio Furniture may suspend or terminate your access and use of the Site at any time, with or without cause, in The Studio Furniture’ absolute discretion and without notice. The relevant version of these Terms of Use shall continue to apply to all prior use of the Site. The following paragraphs of these Terms of Use shall survive termination of your use or access to the Site: paragraphs concerning Indemnification, Disclaimer of Warranties, Limitations of Liability, the General Provisions, and any other provision that by its terms survives termination of your use or access to the Site.
  • General Provisions – Failure by The Studio Furniture to enforce any provision(s) of these Terms shall not be construed as a waiver of any provision or right. These Terms of Use and all other aspects of your use of the Site shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of laws rules. All claims and disputes arising out of these Terms or Use, or your use of the Site, other than action for specific performance or injunctive relief brought by The Studio Furniture, shall be exclusively brought in the federal, state, or local courts located in New Jersey, and, with regard to such claims and disputes, you hereby irrevocably (i) submit to the exercise of personal jurisdiction over you by those courts and (ii) waive any jurisdictional, venue, or inconvenient forum objections to such courts. These Terms of Use constitute the entire agreement between you and The Studio Furniture with respect to the Site and supersede all prior agreements or understandings, whether written or oral, between you and The Studio Furniture with respect to the Site. If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining Terms of Use shall remain in full force and effect. These Terms of Use inure to the benefit of The Studio Furniture, its successors and assigns.
  • The Studio Furniture ONLINE CODE OF CONDUCT – Resell or transfer any of our services or use or access to the our services; or– Restrict or inhibit any other user from using and enjoying the Site or interfere or invade the privacy of other users of the Site or any third parties; or– Impersonate, or otherwise misrepresent your affiliation with any other person or entity; or– Modify, falsify, or delete any attributions, legends, marks, notices, or any other proprietary designation of the origin or source of any material (including content) appearing on the Site; or– Post or transmit any information or software which contains a virus, Trojan horse, worm or other harmful component; or– Post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability; or– Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication (except as otherwise expressly permitted by The Studio Furniture) or engage in spamming or flooding; or– Stalk or harass another user; or– Collect or store data about another user or users; or– Attempt to use any other user’s User Id or Password; or– Violate, attempt to violate or assist, intentionally, negligently or otherwise, in any violation of the confidentiality or security of any information provided to us by our users; or– Violate or facilitate any violation of any applicable local, state, federal, or international law, statute, regulation, code, or ordinance.
  • COPYRIGHT NOTIFICATION INFORMATION – The Studio Furniture is committed to respecting others’ intellectual property rights, and we ask our users to do the same. The Studio Furniture may, in its sole discretion, terminate the accounts or access rights of users who violate others’ intellectual property rights. If you believe that your work has been copied in a way that constitutes copyright infringement on our Site, please deliver the following information to The Studio Furniture’ Copyright Agent:– An electronic or physical signature of the person authorized to act on behalf of the copyright owner;– A description of the copyrighted work that you claim has been infringed;– A description of where the material that you claim is infringing is located on our web site;– Your address, telephone number and email address;– A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and– A statement by you, made under penalty of perjury, that the information in your notice to us is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. The Studio Furniture’ Copyright Agent for notice of claims of copyright infringement on our Site can be reached as follows: Goodwin, Procter & Hoar LLP7 Becker Farm Road Roseland, NJ 07068-1757Tel: 973-992-1990Fax: 973-992-4643mhildebrand@gph. com
  • LINKING POLICY – The Studio Furniture welcomes links made from other sites to the Site, provided that you comply with the following requirements:1. You may not frame or alter the appearance of the The Studio Furniture Site. 2. You may not state or imply that The Studio Furniture endorses, sponsors or otherwise approves your site or any other sites. 3. You may not use any The Studio Furniture trademarks or logos without the prior written consent of The Studio Furniture. 4. In view of the dynamic nature of the Internet, and the possibility of updates and changes, you may only link the The Studio Furniture Site at the home page. You must abide by all of the other The Studio Furniture Terms of Use. For example, you may not reproduce or host The Studio Furniture content on your site.